Consistent Communication

8/2/2023 (Permalink)

SERVPRO of Columbia prides itself on positive customer service.

SERVPRO® of Columbia knows that when your residential or commercial property is threatened with damage, it can be a very stressful and unknown time. This is why we make it a priority to communicate with our clients every step of the way. SERVPRO® will provide detailed information to our customers in every step of the restoration process so that our valued customers are never left in the dark. Afterall, having repair teams working on your private property and belongings can come with questions or concerns. 

Beginning with the initial phone call to SERVPRO, our office staff will talk through options and scheduling with the customer. The staff will gather information and let the customer know that SERVPRO is Here to help. A Project Manager will scope the loss and provide an estimate. These managers will also discuss the restoration process with the customer and inform him or her of the work that will need to be done on the property. Our skilled technicians will work to make fire, water or mold damage “Like it never even happened.” Our consistent communication continues through the payment process with our office staff and follow-up conversations.  

Here to help 24/7

6/5/2023 (Permalink)

Know that SERVPRO is Here to help.

Storms can be unpredictable and take a toll on your home or commercial space, which can cause damage to both the interior and exterior of your property. SERVPRO of Columbia understands that these disasters can come at any time and provides emergency services 24 hours a day, 7 days a week. We have trained, on-call professionals to respond to your loss, and our teams make it a priority to be faster to any size disaster. This immediate response time can lessen damage, cleaning time and costs as further damage will be prevented. So, if your property is ever impacted by storm damage, do not hesitate to call SERVPRO of Columbia, at any time, day or night. We are always Here to help. 

For residential services that can bring you peace of mind when something goes wrong, SERVPRO offers water damage restoration, fire damage restoration, mold remediation, storm damage restoration, general cleaning and building services. A commercial property impacted by damage can also be restored by SERVPRO with services such as commercial water damage restoration, commercial fire damage restoration, commercial mold remediation, storm damage and large loss event restoration, and cleaning services.   

Carpet Cleaning in Columbia

3/18/2019 (Permalink)

Experience clean carpets in Columbia area.

It is that time of the year again, you know, spring cleaning. We have had a rough winter with freezing rain, sleet, and snow. Have you glanced at your carpet lately? Maintain, protect, and increase the life span of your investment by calling SERVPRO® of Columbia.

Preventative Maintenance

• Vacuum regularly
• Spot removal
• Pilating the carpet
• Change traffic lanes by rearranging furniture
• Use mats to limit soil tracked onto carpet

How Often

Professional carpet cleaning occurrence depends on the following:

• Soil Build-up
• Traffic
• Type
• Color

A good rule of thumb is to have them cleaned every 12 months and before they become saturated with soil.

Schedule

Dirty carpets? Our showcase premier cleaning is the most thorough cleaning method in the industry. Schedule your carpet cleaning with us today and call 573-449-1999for a cleaning backed by state-of-the-art equipment in the Columbia, Centralia, & Ashland area.

24 Hour Emergency Service in Columbia

1/7/2019 (Permalink)

SERVPRO of Columbia is faster to any size disaster.

Flooding and water emergencies do not care what time of the day it is. They do not have a schedule. SERVPRO® of Columbia understands that water damages can occur at all hours of the day, on weekends, and/or holidays. We provide emergency cleaning and restoration services 24 hours a day, 7 days a week and 365 days a year.

What to Expect in a Water Damage Emergency

On the initial call, you will be able to speak with someone who will empathize with your situation and gather the needed information for us to arrive.

Our uniformed professionals will arrive on site typically within four hours of notification to begin the mitigation services and address your concerns.

SERVPRO® of Columbia is ready to help those in our community with their water damage restoration needs.

Highly Trained Restoration Professionals in Columbia

11/5/2018 (Permalink)

SERVPRO® of Columbia is an IICRC certified firm.

Our staff is highly trained in property damage restoration. We believe initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC industry certification is a must to properly take care of our customers. Our training program includes the following:

• IICRC Training
• Employee Certification Training
• Initial Franchise Training
• E-Learnings
• Continuing Education Classes

SERVPRO® of Columbia takes pride in our training and what our crew has accomplished. Listed are some of our crews’ certifications they have earned to provide our customers quality service.

Certifications

• AMRT - Applied Microbial Remediation Technician
• ASD - Applied Structural Drying Technician
• CCT - Carpet Cleaning Technician
• ECTP - Employee Certification Training Program
• FSRT - Fire & Smoke Damage Restoration Technician
• IICRC Certified Firm
• OSHA - 10-hour General and/or Construction Industry Training Program
• RCT - Rug Cleaning Technician
• RRRP - Lead-Based Paint Activities and Renovation
• RRT - Carpet Repair & Reinstallation Technician
• UFT - Upholstery & Fabric Cleaning Technician
• WRT - Water Damage Restoration Technician

If you would like to schedule service for your home or business, please call today!